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FAQs

WHAT ARE THE SHIPPING TIMES?

Please allow 48 hours for processing your order then 7 to 15 Working Days in mainland France and 20 Working Days for delivery to the rest of the world and overseas territories.

DO YOU SHIP ANYWHERE IN THE WORLD?

Yes, absolutely. We deliver worldwide.

WHAT TO DO IF I HAVE ENTERED AN INCORRECT DELIVERY ADDRESS?

If the delivery address is incorrect, you must email us within 60 minutes of ordering.
We cannot guarantee 100% that changes will be made. Please ensure you review your order before confirming your purchase.
If your order was shipped to an incorrect address as provided in your contact details, we will need to wait for the order to be returned to us before we can make a replacement.

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order has shipped containing your tracking information.
For some shipping companies, it takes 2-3 business days for the tracking information to be updated in system.
For logistical reasons, different items of the same order may sometimes be sent in separate packages, in case you have specified combined shipping.

MY MONITORING TELLS ME: NO INFORMATION AT CURRENT TIME WHAT IS HAPPENING?

For some shipping companies, it takes 1-2 business days for the tracking information to be updated in the system.

HOW DO I KNOW IF MY PAYMENT IS SECURE?

When you purchase online using your credit card, all of your information is entered into a secure SSL web page.
Your information is then SSL encrypted and sent directly to our service provider's network payment, where your card and transaction are authorized and approved.
Your credit card information is not stored on our servers in any way.

WHAT PAYMENT MEANS ARE AVAILABLE?

We accept all major credit cards (VISA, Mastercard) and PAYPAL.

However, we do not accept checks, money orders or bank transfers.

REFUND AND RETURNS?

Contact us by email at contact@mfperformance.fr.

So that our customer service team can help you as quickly as possible, please include your order number, full name and shipping address.

If you have any further questions, do not hesitate to contact us by email at contact@mfperformance.fr we will respond to you within 72 hours.