Please allow 48 hours for processing your order then 7 to 15 Working Days in mainland France and 20 Working Days for delivery to the rest of the world and overseas territories.
Yes, absolutely. We deliver worldwide.
If the delivery address is incorrect, you must email us within 60 minutes of ordering.
We cannot guarantee 100% that changes will be made. Please ensure you review your order before confirming your purchase.
If your order was shipped to an incorrect address as provided in your contact details, we will need to wait for the order to be returned to us before we can make a replacement.
Yes, you will receive an email once your order has shipped containing your tracking information.
For some shipping companies, it takes 2-3 business days for the tracking information to be updated in system.
For logistical reasons, different items of the same order may sometimes be sent in separate packages, in case you have specified combined shipping.
For some shipping companies, it takes 1-2 business days for the tracking information to be updated in the system.
When you purchase online using your credit card, all of your information is entered into a secure SSL web page.
Your information is then SSL encrypted and sent directly to our service provider's network payment, where your card and transaction are authorized and approved.
Your credit card information is not stored on our servers in any way.
We accept all major credit cards (VISA, Mastercard) and PAYPAL.
However, we do not accept checks, money orders or bank transfers.
Contact us by email at email@example.com.
So that our customer service team can help you as quickly as possible, please include your order number, full name and shipping address.
If you have any further questions, do not hesitate to contact us by email at firstname.lastname@example.org we will respond to you within 72 hours.